CHRISTMAS GIFT EXCHANGE POLICY

Our exchange policy is being extended over the Christmas period to accomodate for items bought as gifts which will not be received until Christmas day. All items bought during December 2010 are eligible for exchange (for a different size or style) until the 5th January 2011. Should you find that an item you have bought as a gift does not fit, is unwanted or has been doubled up, please contact us as soon as possible using the contact form on the site to arrange an exchange. Please be aware that you will be asked to contirbute the postage costs of your replacement item, and any difference in price must be paid in order to exchange. Please note that our 7 day refunds policy remains unaffected by this temporary extension of the exchange policy.

RETURNS POLICY/YOUR RIGHT TO CANCEL

In accordance with the Sale Of Goods act and distance selling regulations, you are entitled to cancel your contract with us if you so wish provided that you exercise your right no longer than seven working days after the day on which you receive the products. Please note that our returns policy comprises an essential part of the terms and conditions of which acceptance is mandatory when placing an order.

RETURNS: GENERAL

It is the customers responsibility to ensure that the correct item and size are purchased. If for any reason you are not 100% satisfied with your purchase from Violent Delights, simply contact us using the contact form on this website to arrange a return or exchange as soon you receive your order. Do not reply to order or despatch confirmation messages, as they are system generated - you will not receive a response. We will happily exchange your item for a more suitable size or design, or issue a refund if necessary. Please be aware that all refunds are subject to a 10% administration fee. Please do not return items to us without prior notification or a valid returns authorisation.

CONDITIONS OF RETURN

Returns must be made within seven working days of receipt of the item, and all garments must be returned in their original unworn condition with all tags intact. Violent Delights reserves the right to refuse a returned item if this criteria is not met, or the item is deemed unfit for return. Any such garments will be returned to the buyer at their own cost. Items must be returned to us using a recorded delivery service with the appropriate level of insurance. Violent Delights does not under any circumstances accept responsibility for returned goods until they are received back. Returning goods is the responsibility of the customer and Violent Delights accepts no liability for undelivered packages or goods damaged in transit. Refunds consist of the purchase price of the item minus a 10% restocking administration fee, and do not include any postage costs. Returned items from outside of the EU must be marked with the relevant customs information as instructed in your returns authorisation, as Violent Delights cannot accept responsibilty for any costs incurred at customs - the customer will be held liable for these charges and the total will be deducted from any refunds or charged back to the buyer. If you wish to exchange your item for a different size or style, you will be asked to contribute the postage costs and/or any difference in price of your replacement item prior to its dispatch.

PLEASE DO NOT RETURN ITEMS WITHOUT CONTACTING US FIRST USING THE CONTACT FORM.

DAMAGES/FAULTY ITEMS

All items are carefully quality checked prior to despatch. This includes checks of all fastenings, detailing and printing of each individual item. In the rare event of an item being received damaged or defective, please contact us immediately. All faulty items will be subject to inspection and assessed for their eligibility before being accepted. Items deemed faulty will exchanged for an identical item where possible. Please be aware that if an identical replacement item is declined or refused, our standard conditions of return will apply - no postage costs will be refunded and a 10% administration fee will be deducted from any monies refunded. Please note that worn, washed or mishandled goods cannot be considered defective and that this policy applies only to items which have been received with an inherent fault. As all goods, including their fastenings are checked and tested prior to dispatch to ensure that they are supplied 'fit for their purpose' as per the Sale Of Goods Act, we regret that we are unable to accept returned items which have been damaged by the customer, either by misuse or by 'wear and tear', within any timescale. Any such items sent back to Violent Delights will be refused and returned to the buyer at their own cost.

NON-RETURNABLE ITEMS

Please be aware that we are unable to accept returns on certain items for hygiene and security reasons. These items include underwear, bikinis, piercing accessories and make up. Please be absolutely sure that you have selected the right item before placing your order. Returns are not accepted on Manic Panic products which have had their seals broken, so please be sure you select the correct shade and product prior to placing your order. Manic Panic items and the use thereof will not be eligible for any refund, replacement or compensation of any kind, as they are used entirely at the buyers own risk. Violent Delights accepts no responsibility for any results of the use or application of Manic Panic products.